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Click more information about our various trips available and find our frequently asked questions below. Please do not hesitate to contact us if you still have questions

  • Can I bring my dog on the boat?
    Well behaved dogs are very welcome on our trips.
  • Can you accommodate wheelchairs?
    Sorry, not right now, but we are working on this! Our toilet is already accessible however there is still a step onto the boat from the boardwalk which we are looking into options to cater for wheelchairs in the future.
  • Is there a toilet on the boat?
    The Mercia Swan: On board the Mercia Swan, there is a toilet and hand washing facilities however we recommend using the Marina facilities prior to your trip where possible as the toilet system onboard is limited and basic. The Boat Street Cafe: Unfortunately there is no toilet facilities on board the Boat Street Cafe. The closest toilets are located next to the Willow Tree Tea Rooms a short 3 minute walk from the cafe. Hand Sanitiser is available upon request.
  • Do you offer gift cards for boat trips?
    Yes, our Boat Street gift cards are valid for both the Mercia Swan and Boat Street Cafe.
  • Do I have to pay for Infants (Under 3s)?
    Unfortunately even newborns count towards our extremely limited capacity of 12 guests therefore we have to charge a discounted rate for even the smallest of our sailors at half the child ticket price.
  • Where do I find you?
    Boat Street Cafe can be located next to Streethay Wharf. Simply park up, walk back to the main marina entrance and look for the signpost (Walks & Wildlife Trail / Workshop & Cafe Boat). Follow the path behind Midland Chandlers, over the wooden bridge and you'll see the Boat Cafe on your left. At 71 feet long, she's not hard to miss! The Mercia Swan is much easier to find and moors next to the Parker Hall estate agent boat directly opposite the Beetroot Tree Cafe and the White Finn shop. Easily identified as the green wide beam with cream roof and fairy lights. If she's out on a trip, then simply wait on the boardwalk and you'll see her return usually 15 minutes before the next trip. If for any reason you can't locate us, head to the Marina Office where they'll be more than happy to help or contact us
  • Can I bring my own food and drink on board the Mercia Swan?
    We do not permit outside food or drink on board as we have a licensed bar, soft and hot drinks, snacks and even food available from our sister boat, the Boat Street Cafe (No.1 on trip advisor in Willington). If you wish to bring your own drinks on board we are able to offer a corkage fee. The proceeds from sales permits us to employ an extra member of staff to ensure you can fully appreciate the experience of your trip with freshly prepared drinks, food and service on board. For private charters we can also provide a buffet to your requirements. Please get in touch if you wish to enquire further.
  • How many guests can the Mercia Swan hold?
    Our license and insurance permits a maximum of 12 guests on board the Mercia Swan. For private charters, we may be able to employ a skipper with an extended license for up to 22 guests subject to their availability. Please contact us for further information.
  • Can I cancel my trip?
    Tickets are non-refundable, but we appreciate plans may change unexpectedly from time to time. In exceptional circumstances, please call us at least two hours before your sailing time and we may be able to issue a voucher to re-book in future.
Traveller's Choice 2023
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