Boat Street Cafe can be located next to Streethay Wharf. Simply park up, walk back to the main marina entrance and look for the signpost (Walks & Wildlife Trail / Workshop & Cafe Boat). Follow the path behind Midland Chandlers, over the wooden bridge and you'll see the Boat Cafe on your left. It's a white 50ft by 12ft wide beam, so pretty hard to miss! The Mercia Swan is much easier to locate and moors at the very end of the row of boats along the Boardwalk opposite Hettie and Sid. Easily identified as the green wide beam with a cream roof. If she's out on a trip, then simply wait on the benches near the wooden gate with the Mercia Swan meeting point sign. If for any reason you can't locate us, head to the Marina Office to the right of Hettie and Sid where they'll be more than happy to help or contact us (https://www.boat.st/contact) https://static.wixstatic.com/media/a2aa21_3ec2cde491fe43adb88e45fb847377f8~mv2.jpg

Well behaved dogs on a lead are very welcome on our trips however some customers may be nervous so please keep them under control and close at all times.

Our license (governed by the Inland Waters Small Passenger Boat Code) permits a maximum of 12 passengers onboard the Mercia Swan excluding infants under 1 year old and our crew.

We do not permit outside food or drink on board as we have a licensed bar, soft/hot drinks, and snacks onboard. Food can be pre-ordered at least 30 minutes prior to your trip from our Boat Street Cafe Menu below. We pick the food up as we pass the cafe enroute out of the marina. For private charters you can also order from Lotus Indian (subject to their opening times). Simply contact us at least 48 hours in advance to place your order and we charge on the day. Corkage at £5 per person is chargeable if you wish to bring your own food or drink. https://static.wixstatic.com/media/a2aa21_66bf0a6a60c74a31a39b0f33383c18c6~mv2.png

The advertised booking time is our departure time. Please ensure you arrive at least 10 minutes prior to sailing for embarking and safety briefing. We are unable to delay trips for late arrivals as we have a tight schedule to adhere to and unfortunately are unable to offer refunds for missed trips.

Unfortunately access onto both boats does involve some steps. Customers with restricted mobility can usually manage these steps with support. You're welcome to come and inspect either boat prior to booking for your own peace of mind.

The Mercia Swan: On board the Mercia Swan, there is a toilet and hand washing facilities however we recommend using the Marina facilities prior to your trip where possible as the toilet system onboard is limited and basic. The Boat Street Cafe: Unfortunately there is no toilet facilities on board the Boat Street Cafe. The closest toilets are located next to Midland Chandlers directly opposite our Cafe Boat.

Yes, our Boat Street gift cards are valid for both the Mercia Swan and Boat Street Cafe. These are digital and can be emailed directly to you or scheduled to be delivered by email to the recipient. You can purchase gift cards via the link below.

According to the Inland Waters Small Passenger Boat Code (which governs our maximum 12 passengers), Under 1's do not count towards the total 12 and therefore are FREE to bring along and do NOT require a ticket. Simply bring them along with you.

Tickets are non-refundable, but we appreciate plans may change unexpectedly from time to time. In exceptional circumstances, please call us at least two hours before your sailing time and we may be able to issue the equivalent amount of loyalty points so that you can rebook in the future. Please ensure you join our website as a member so that you can access these points. We continue to run trips through adverse weather unless it's unsafe to do so in which case, if we need to cancel a trip, we will offer a full refund or rebooking at a later date with no additional charges.

It is imperative you check your booking confirmation. If you do not receive an email then please get in touch so we can confirm your trip. If you book the wrong date or time please contact us immediately so that, subject to availability, we may be able to modify your booking.

Not much at all. We don't require to see your booking confirmation as we have details of all guests on our check in system. We will simply confirm the lead booking name and number of guests prior to boarding. Please see the FAQ "Can I bring my own food and drink on board the Mercia Swan?" regarding bringing your own food or drink onboard.

The Skipper unfortunately gets wet! The Mercia Swan is mainly covered and we can close the doors in cold temperatures as well as turning on the warm air heating to keep you toasty. In the exceptional circumstance of thick ice or extremely strong winds, then we may have to cancel your booking. In these circumstances we will offer a full refund or a rebooking at a later date for no additional charge.